Terms of Use

1. Acceptance and eligibility

By using this website, you agree to these Terms. If you use the website on behalf of an organization, you represent that you are authorized to use it for that organization. If you do not agree, do not use the website.

2. Website purpose

Aventra provides information about scientific technical advisory, sourcing, procurement coordination and related capabilities. The website is intended primarily for professional, institutional, research, industrial and business users. Website content is informational and does not itself create a supply obligation, agency relationship, partnership or professional-client relationship.

3. Technical and scientific information

Articles, comparisons, application notes and other technical content are general independent information. They do not replace manufacturer instructions for use, safety data sheets, validated laboratory methods, institutional SOPs, quality-system requirements, regulatory approvals or professional scientific judgment. Users remain responsible for verifying suitability for their specific method, instrument, sample, regulatory environment and intended use.

4. Manufacturer, brand and product references

Aventra may identify third-party manufacturers, brands, technologies, catalogue numbers or products to explain a scientific workflow, compare specifications or respond to an enquiry. Unless Aventra expressly states otherwise in writing for a specific relationship, such references do not imply that Aventra is an authorized distributor, appointed representative, agent, affiliate, partner or endorsed reseller of the named manufacturer. Third-party marks remain the property of their respective owners.

5. Enquiries, RFQs and quotations

Submitting an enquiry or RFQ does not create a contract and does not obligate Aventra to quote or supply. Website indications of capability are not an offer capable of acceptance. A quotation may be subject to validity periods, minimum quantities, currency, taxes, payment conditions, Incoterms, documentation, destination restrictions, availability and other stated conditions. A binding transaction arises only in accordance with the applicable commercial documents and acceptance process for that transaction.

6. Product descriptions, pricing, availability and lead times

We aim to present information accurately, but website content may contain errors, omissions or information that becomes outdated. Product specifications, packaging, manufacturer part numbers, availability, price, shelf life and lead time can change. Final transaction details must be confirmed in the applicable quotation or order documents. Images may be illustrative unless expressly identified as the exact offered configuration.

7. Research-use, regulated and controlled products

Some products may be intended only for research, industrial, laboratory, quality-control or other specified uses and may not be authorized for clinical, diagnostic, therapeutic or consumer use in a particular jurisdiction. The purchaser and end user are responsible for ensuring that the intended use, registration, licensing, storage, handling and local regulatory requirements are appropriate before ordering or using a product.

8. Export controls, sanctions, end-user/end-use and import requirements

Availability and supply are subject to applicable export-control, sanctions, anti-diversion, end-user, end-use, customs, import and similar legal requirements. Aventra may request destination, end-user, application or compliance information and may decline, suspend or cancel an enquiry or transaction where required by law, a supplier restriction, a banking/compliance requirement or reasonable risk-control considerations. Nothing on this website is a commitment to supply into a restricted destination or to a restricted person or end use.

9. Shipping, dangerous goods, temperature control and cold chain

Scientific products can require ambient, controlled-room-temperature, refrigerated, frozen, dry-ice or cryogenic transport. Depending on the material and validated packout, transport may involve conditioned gel/ice packs, phase-change materials, dry ice, liquid-nitrogen (LN2) dry shippers, insulated packaging and temperature-monitoring devices. These methods are not interchangeable.

Shipping configuration must be determined from the actual product/material requirements, transit duration, destination, packaging qualification, courier capability and applicable dangerous-goods, customs and import rules. Unless expressly agreed in the transaction documents, website discussion of a shipping method is general information and is not a guarantee that the method is suitable for a particular material.

Risk of loss, title, delivery point, temperature-excursion responsibility, insurance and acceptance criteria are governed by the applicable quotation, Incoterm, order acknowledgement or other transaction terms.

10. User responsibilities

You are responsible for the accuracy and lawfulness of information you submit, for safeguarding confidential credentials, and for ensuring that technical specifications, end-use information and destination details supplied to Aventra are complete enough for the requested evaluation. Do not upload information that you are not authorized to disclose.

11. Acceptable use

You may not misuse the website, attempt unauthorized access, interfere with security or availability, introduce malicious code, scrape the site at a rate that impairs service, impersonate another person, submit fraudulent information, or use the site to facilitate unlawful trade or prohibited activity.

12. Aventra intellectual property

Unless otherwise indicated, Aventra owns or is licensed to use the website design, original text, graphics, branding and other Aventra-created materials. You may view and print reasonable extracts for internal business evaluation. You may not reproduce, republish, sell, systematically extract or create misleading derivative materials from Aventra content without permission, except where applicable law allows it.

13. Third-party trademarks and materials

Third-party names, logos, trademarks and product identifiers belong to their respective owners. Their appearance in independent editorial or technical content is for identification and informational context and does not transfer ownership or imply affiliation.

14. External links

The website may link to manufacturer, regulator, standards-body, scientific or other external sites. Links are provided for convenience or reference. Aventra does not control and is not responsible for third-party content, availability, cybersecurity, privacy practices or terms.

15. Website availability and security

We may change, suspend or discontinue website features without notice. We do not guarantee uninterrupted or error-free availability. You are responsible for maintaining appropriate security protections on your own systems and for independently verifying files or external resources before use.

16. Disclaimer of warranties

To the fullest extent permitted by applicable law, the website and its informational content are provided on an "as is" and "as available" basis without warranties of uninterrupted availability, completeness, merchantability, fitness for a particular purpose or non-infringement. This does not affect any express warranty contained in a separate binding transaction document or any right that cannot lawfully be excluded.

17. Limitation of liability

To the fullest extent permitted by applicable law, Aventra will not be liable for indirect, incidental, special or consequential loss arising solely from use of or reliance on this website, including loss caused by outdated website information, third-party links or temporary unavailability. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. Liability arising from an actual supply transaction is governed by the terms applicable to that transaction.

18. Misuse and indemnity

To the extent permitted by law, an organization using the site agrees to be responsible for losses, claims or costs arising from its unlawful use of the site, infringement of third-party rights, fraudulent submissions, or material breach of these Terms. This provision does not create liability where prohibited by applicable law.

19. Events beyond reasonable control

Website operation and scientific supply chains can be affected by events beyond reasonable control, including carrier disruption, customs action, regulatory changes, export restrictions, supplier allocation, manufacturing interruption, cyber incidents, natural disasters, public-health emergencies, utility failures or other force-majeure events. Transaction-specific consequences are governed by the applicable commercial terms.

20. Privacy

Personal data submitted through the website is handled as described in our Privacy Policy and Personal Data Protection Notice.

21. Languages and translations

Aventra may provide translated website content for convenience. Technical terms, product names and regulatory language can have jurisdiction-specific meanings. Unless a transaction document or mandatory law states otherwise, the English website version is intended to be the reference version for general website content. Privacy-notice language priority and any mandatory local-language requirement is determined by the applicable version of these Terms and governing law.

22. Changes, severability and waiver

We may update these Terms by posting a revised version with a new effective date. If a provision is held invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law. A failure to enforce a provision on one occasion does not waive the right to enforce it later.

23. Governing law and contact

These website Terms are governed by the laws of Malaysia, without prejudice to mandatory rights that may apply under another applicable law. Subject to any binding transaction agreement or mandatory jurisdiction rule, disputes relating solely to these website Terms are subject to the courts of Malaysia.

Questions about these Terms may be sent to [email protected].